Communication
If you want to communicate better: listening, calibration, language, rapport — the tools to understand and be understood with more precision.
The Three Gates of Communication
Instinctive, emotional and cognitive: these are the Three Gates in Giovanni Ceroni's NLP. Every effective communication starts here, and here is why.
Opening the Three Gates in Communication
How to apply the Three Gates model in real communication: the
Effective Communication
In effective communication, responsibility for the result always lies with the speaker. Here's how the verbal, paraverbal and non-verbal channels work together.
Qualities of a Good Communicator
Responsibility, uptime, listening, congruence and flexibility. These are the five skills of a good communicator, explained one by one.
Rapport
Pacing physiology, voice and words builds attunement. Discover Rapport in NLP, from mirroring to matching, and how to test your connection with others.
The Agreement Frame in NLP Coaching
A coaching journey starts with a clear pact. Giovanni Ceroni explains how to build the agreement frame with the client from the very first session.
Words and Biochemistry
The words you choose act on your brain's biochemistry. The article covers linguistic micro-threats, pre-frame and a recalibration table.
Words to Avoid in Communication
Words to avoid according to Giovanni Ceroni's NLP: why
The Feedback Sandwich
The feedback sandwich is built in three layers and helps you give observations that open a person's gates instead of closing them.
The Blind Spot
Between intention and impact lies a blind spot we cannot see on our own. Only feedback can make it visible, and therefore negotiable, in relationships.
Communicating Is Not Informing
There is a gap between what you mean and what lands. Giovanni Ceroni explains why communicating goes beyond informing, through attitude and impact.
Handling Questions and Objections in Public Speaking
Questions and objections from the audience can become allies. Giovanni Ceroni offers a five-step structure based on cognitive alliance.
Audience Responsibility and Composition
When you face an audience, you meet seven types of listeners. Learn to recognize them and use questions to steer the communication with confidence.
Adapting Communication to Your Audience
How to analyze your audience and adapt a presentation to different knowledge, roles, criteria and expectations without losing coherence in the message.
Generalizations, Deletions and Distortions
Each of us builds our own map of the world. According to NLP, the mind does it through generalizations, deletions and distortions.
What Is the Milton Model
Presuppositions, ambiguity and artfully vague language. The Milton Model comes from Milton Erickson's style and is a linguistic tool of NLP.
What Is the Meta Model
The NLP Meta Model uses precise questions to recover the structure and meaning that everyday language tends to lose along the way.
The Double Track of Language
The Milton Model and the Meta Model can work as a pair. The Rapport-Milton-Meta-Milton sequence helps you know when to choose one or the other.
Language at Work and in Leadership
Resistance, meetings and feedback put anyone leading a team to the test. How to use the Milton Model and the Meta Model at work and in leadership.
Persuasive Communication in Sales and Negotiation
In sales, stated objections often hide the real obstacle to a decision. The Milton Model and the Meta Model help you bring it to the surface.
Handling Negotiation and Conflict with NLP
When a negotiation stalls, there is often a closed gate. The Meta Model and reframing help you reopen it in negotiations and conflicts.
Language in Relationships and with Yourself
The way you speak to others and to yourself matters. The Milton Model and the Meta Model applied to relationships, parenting and internal dialogue.