Glossary
The words of the invisible structure
Every definition is a doorway. Some will grow into full pages, others will remain points of orientation.
| Term | Short definition |
|---|---|
| Anchor | A stimulus associated with an internal state or an automatic response. |
| Cognitive bias | A systematic distortion of judgment that leads to less-than-fully-rational decisions. |
| Calibration | Precise observation of verbal, paraverbal and non-verbal signals. |
| Agreement frame | An explicit, shared agreement on goals and working methods, built from the very first coaching session. |
| Internal dialogue | The internal conversation through which a person interprets, comments on and directs their own experience. |
| Heuristic | A mental shortcut that simplifies a complex decision — useful, but prone to systematic errors. |
| Generalization, deletion, distortion | The three processes through which the mind simplifies experience to build its own map of the world. |
| Emotional granularity | The ability to name your own emotions precisely — a condition for regulating them effectively. |
| Map and territory | The principle that a subjective representation of an experience never coincides with the experience itself. |
| Meta Model | A linguistic model used to recover precision, meaning and structure from experience. |
| Metaprograms | Automatic, recurring filters through which a person selects and processes information. |
| Milton Model | Indirect, evocative language oriented toward opening up possibilities. |
| NLP (Neuro-Linguistic Programming) | A model that studies the relationship between language, thought and behavior to generate change. |
| NLP presuppositions | Basic, unprovable but operationally useful principles on which the practice of NLP is founded. |
| Rapport | The quality of a relationship that reduces communicative friction and increases attunement. |
| Reframing | A technique that changes the meaning attributed to an experience, and with it the resulting internal state. |
| Eye accessing cues | Eye movements associated with the activation of a specific representational channel. |
| Representational systems | The channels (visual, auditory, kinesthetic, auditory-digital) through which a person internally encodes experience. |
| Submodalities | Specific characteristics of internal representations: brightness, distance, volume, intensity, position. |
| Internal state | The emotional, physiological and cognitive configuration from which a person acts. |
| Swish | A change technique based on the rapid substitution of internal representations. |
| The Three Gates | A descriptive model of the instinctive, emotional and cognitive steps through which experience is filtered. |
| Blind spot | The gap between a communicator's intention and the actual impact perceived by the other person — visible only through feedback. |